City Academy FAQ's (Frequently Asked Questions)
General
Am I too old?
Not at all. It is never too late to start performing arts courses. City Academy is for everyone over 18 years.
Can I try a class before I join?
Yes you can. We offer taster classes just before the new term starts. Please keep checking the website for the updates.
Alternatively, you could try one of our current courses. Should you wish to attend a class, please email us first.
Can I do it for fun?
Yes you can and we welcome it! People come to classes to develop personal skills, build confidence, just to have fun, or to pursue their ambition of working in the industry. This creates a great mix of people at City Academy classes.
Does it matter if I can't speak English fluently?
For dance and singing classes no it doesn't matter, but it does matter in acting classes to a certain degree. While we like to welcome everybody, you will need a certain level of spoken and written English in order to understand the instructions and concepts the Teacher is explaining and especially to tackle script work in the acting classes. At Intermediate level Acting classes it is essential that you are comfortable understanding written English otherwise you will struggle to get the most out of the class. If you are concerned that your level of English might hold you back, then please fell free to phone the office and we can arrange for the relevant teacher to discuss it with you.
Do we have classes for under 18 years old?
Yes we do. Our sister school can help you. Please take a look at the website www.annafiorentini.com.
Will City Academy be able to assist me if I want to work in the entertainment industry?
We are not an agency, however, our teachers are all professionals working in the industry and will be able to offer you practical advice.
Can I come to the office?
Yes you can. Please email or call us to make an appointment.
Booking / Payment
Click here to view our payment instructions
How can I find out which class is right for me?
Our beginner courses are for those that have little or no experience in the fields. If you have taken courses before you can go for the intermediate courses.
How do I book?
The best way is to book online. Click on 'book' on the Timetable/Booking page and that will take you to the payment page.
How do I pay?
We accept payment online (via website), by cheque or by bank transfer payment. You can download the cheque payment application by clicking 'book' on the Timetable/Booking page.
We can accept cash payment if you come to the City Academy office - please call or email us to make an appointment.
Can I make the payment in class?
No, this is not possible. Our teachers are not authorized to accept payments in class. Please follow the instructions. - click
Will I get a confirmation after booking?
Yes you will. We send a confirmation email within a few hours of your booking.
Can I swap bookings?
Yes, as long as you notify us in time. Please do so by email.
Can I pay per class?
No. We don't accept payments per class.
Can I cancel my booking? Can I get refund?
Please see our cancellation policy below.
Cancellations made more than 14 days before your course starts – full refund less a 20% administration fee
Cancellations made less than 14 days before your course starts – no refund
Can I pay in installments?
No. I'm afraid we do not accept installments.
Performing Arts Classes
How many people are in each class?
It depends on the discipline and size of studio - class sizes range from 10 - 30. As a general rule acting classes range from 15 - 25, dance from 15 - 30, singing 10 - 20, and specialist courses like directing and scriptwriting are smaller with up to 12.
Will I always have the teacher listed on the website?
We always aim to ensure your teacher is the one listed on the website when you book. However, if this teacher is either ill or is unable to teach at City Academy for any other reason we will ensure that we provide a replacement teacher to an equal standard. City Academy reserves the right to do so.
What should I wear? Do I have to bring anything?
Please wear something you feel comfortable in. You don't have to bring anything else but yourself unless teachers instruct to do so. Certain courses will be more enjoyable for you if you buy the basics, for instance tap shoes for Tap Dance classes. However, most courses don't have special requirements. If in doubt, ask your teacher.
Can I join after the course has already started?
Yes you can, but only if we have space. However, we suggest you join courses within 2 weeks of the start in order not to miss too much.
Do I get a certificate after completion of the course?
Yes if you would like one - just ask your teacher.
If you have any questions, please feel free to contact us.
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