Conflict Resolution
Communicate beyond conflict
Miscommunication is one of the key drivers of conflict
Day-to-day, a workplace can become unproductive and often unpleasant if you do not diffuse a disagreement between employees quickly and professionally.
That is where our exceptional Conflict Resolution courses come in – an effective solution to dealing with conflict in the workplace. Our expert tutor will empower you to go beyond merely resolving the problem, focusing on changing the dynamics of a conflict, as well as how to embed workplace techniques to steer away from unwanted or intimidating situations.
Day-to-day, a workplace can become unproductive and often unpleasant if you do not diffuse a disagreement between employees quickly and professionally.
That is where our exceptional Conflict Resolution courses come in – an effective solution to dealing with conflict in the workplace. Our expert tutor will empower you to go beyond merely resolving the problem, focusing on changing the dynamics of a conflict, as well as how to embed workplace techniques to steer away from unwanted or intimidating situations.
In our Conflict Resolution course you will
Typical itinerary
Please note, itineraries are for illustrative purposes only.
At a glance
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Our Approach
Our practical and proven Conflict Resolution Training workshop gives you the knowledge and understanding you need to deal with conflict in the workplace professionally and subtly, without furthering any disruption that it may be causing to other individuals and workplace productivity.
We will give you the communications tools to proactively address signs of stress in others. You’ll learn to efficiently and fairly deal with difficult, often emotional situations with sensitivity and empathy.
- Explore how to resolve conflicts through roleplay and performance skills
- Learn how to recognise conflict and prioritise the steps to resolution
- Understand different mindsets and how you can find common ground in conflict
- Analyse your behaviour and how you can improve your expression and communication
- Develop an understanding of how to manage conflict and the best language to use
- Gain a practical knowledge of the real dangers of conflict, without fear
- Get friendly, personable feedback from a Relationship Management Expert
Recent clients include
Your tutors
We work with a range of experts to suit your business objectives.
Peter Spring
Director of Learning & Development
Spread the cost
Make life easier by spreading the cost of your training over a few months. Talk to our team today to find a plan and payment method that suits you.
FAQs
What should I bring to the course?
Participants are advised to wear comfortable clothing and shoes they can move around freely in. We also recommend bring a bottle of water to stay hydrated.
How do I know if this course is suitable for me or my company?
To discuss best options for you or your team, we welcome calls on 0207 042 8833 or via email at business@city-academy.com. You can contact us looking for options as an individual or on behalf of an employee, a team, department or company.
Can I book a free taster of this course?
We're happy to offer tasters of our courses to provide a flavour of what we do in advance of a booking being made. Please call or email us for further details on 0207 042 8833 or business@city-academy.com.
Do you only offer courses in London?
Our in-person courses are primarily organised in Central London. For teams, we're able to provide in-person training at your offices globally or we can book a suitable partner venue for you to deliver training in your locality.
Are your venues accessible?
We work with a variety of partner venues around London many of which are accessible. If you, a colleague or employee has specific requirements, please make us aware upon booking to ensure we can find a venue suitable for you.
Do I get a certificate?
Our courses aren't accredited and instead focus on practical, experiential learning, however, we are able to provide a certificate of completion to you after your course via email.
Do you have a minimum age requirement?
Our public courses are for over 18s. For 1-2-1 tuition or private classes, participants can be any age. Content can be shaped to be age and experience appropriate.
Not all of the course content seems relevant for my team - Can content be tweaked?
The majority of our workshops are tailored to meet clients' requirements and to ensure the content really resonates with attendees. Content can be shaped to make it most suitable for the team attending the training. In most cases, we recommend a prior meeting with your tutor to discuss requirements to allow them to really understand your business, your team and shape the lesson plan accordingly.