It is all well and good knowing how to communicate face-to-face, however, communicating virtually over the phone or by conference call or video is very different and, in many ways, more challenging.
If your audience cannot see you, you rely entirely on the tone of your voice and the words you're using, which is why you need to be sure your message is being received as you intended to prevent misunderstanding.
Just like actors, during our Virtual Communications workshop, you will be taught how to differentiate between verbal and physical forms of communication and how to strengthen your verbal communication skills when your physical attributes, including your body language and facial expressions, cannot be seen.
What You Will Learn
During our Virtual Communications workshop, led by a vocal specialist, you will learn:
How to deliver a vocally authentic and trustworthy message
Techniques for improving virtual confidence and how to instil confidence
Planning techniques for virtual meetings and how to be responsive
Virtual communication etiquette, including avoiding interrupting
How to be heard during virtual conversations and build remote relationships
If there is a particular skill you’d like your team to develop, such as how to deal with negative customer feedback or challenging behaviour over the phone, just let us know, and we can develop a tailored workshop to suit your business. Our workshops are suitable for both small and larger teams.
During our Virtual Communications workshop, you will:
Develop an understanding of tone of voice and how it affects virtual communication
Learn how to deal with challenging questions in a responsive and decisive fashion
Complete multiple real-life scenarios and analyse results to improve communication
Explore different virtual planning strategies for a seamless virtual experience
If there are particular skills you would like your team to develop, such as how to deal with negative customer feedback or challenging behaviour over the phone, please simply let us know. We can tailor this workshop to suit your business at no additional charge. Our workshops are suitable for both small and larger teams.