My Account| Basket
My Account| Basket
 

Virtual Communication


Book a free consultation
Book a FREE consultation or request a callback

It is all well and good knowing how to communicate face-to-face, however, communicating virtually over the phone or by conference call or video is very different and, in many ways, more challenging.

If your audience cannot see you, you rely entirely on the tone of your voice and the words you're using, which is why you need to be sure your message is being received as you intended to prevent misunderstanding.

Just like actors, during our Virtual Communications training, you will be taught how to differentiate between verbal and physical forms of communication and how to strengthen your verbal communication skills when your physical attributes, including your body language and facial expressions, cannot be seen.

Virtual Communications Training Workshop Content

  • How to deliver a vocally authentic and trustworthy message
  • Techniques for improving virtual confidence and how to instil confidence
  • Planning techniques for virtual meetings and how to be responsive
  • Virtual communication etiquette, including avoiding interrupting
  • How to be heard during virtual conversations and build remote relationships

If there is a particular skill you’d like your team to develop, such as how to deal with negative customer feedback or challenging behaviour over the phone, just let us know, and we can develop a tailored workshop to suit your business. Our workshops are suitable for both small and larger business teams.

Business Benefits:

  • Develop an understanding of tone of voice and how it affects virtual communication
  • Learn how to deal with challenging questions in a responsive and decisive fashion
  • Complete multiple real-life scenarios and analyse results to improve communication
  • Explore different virtual planning strategies for a seamless virtual experience

If there are particular skills you would like your team to develop, such as how to deal with negative customer feedback or challenging behaviour over the phone, please simply let us know. We can tailor this workshop to suit your business at no additional charge. Our workshops are suitable for both small and larger teams.

For more information or a FREE consultation, please call us on 0207 042 8833 or email business@city-academy.com

Venues

We deliver workshops in-house at client offices and at theatrical venues across London including:

Tutors

Our tutors are actors and voice professionals with expertise in leading dynamic and practical sessions for business.

Book a free consultation

Book a FREE consultation or request a callback