It is all well and good knowing how to communicate face-to-face, however, communicating virtually over the phone or by conference call or video is very different and, in many ways, more challenging.
If your audience cannot see you, you rely entirely on the tone of your voice and the words you're using, which is why you need to be sure your message is being received as you intended to prevent misunderstanding.
Just like actors, during our Virtual Communications training, you will be taught how to differentiate between verbal and physical forms of communication and how to strengthen your verbal communication skills when your physical attributes, including your body language and facial expressions, cannot be seen.
If there is a particular skill you’d like your team to develop, such as how to deal with negative customer feedback or challenging behaviour over the phone, just let us know, and we can develop a tailored workshop to suit your business. Our workshops are suitable for both small and larger business teams.
If there are particular skills you would like your team to develop, such as how to deal with negative customer feedback or challenging behaviour over the phone, please simply let us know. We can tailor this workshop to suit your business at no additional charge. Our workshops are suitable for both small and larger teams.
For more information or a FREE consultation, please call us on 0207 042 8833 or email firstname.lastname@example.org