{"id":19824,"date":"2024-12-07T12:48:15","date_gmt":"2024-12-07T12:48:15","guid":{"rendered":"https:\/\/www.city-academy.com\/business\/?post_type=customer_story&#038;p=19824"},"modified":"2025-07-16T15:09:21","modified_gmt":"2025-07-16T14:09:21","slug":"the-shard","status":"publish","type":"customer_story","link":"https:\/\/www.city-academy.com\/business\/our-clients\/the-shard","title":{"rendered":"The Shard"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19824\" class=\"elementor elementor-19824\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5565da5 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"5565da5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31e9b15\" data-id=\"31e9b15\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8647b6 mas-addons-sticky-no elementor-widget elementor-widget-image\" data-id=\"d8647b6\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"411\" height=\"256\" src=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/shard-communications-training-review.webp\" class=\"attachment-large size-large wp-image-22595\" alt=\"shard communications training review\" srcset=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/shard-communications-training-review.webp 411w, https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/shard-communications-training-review-300x187.webp 300w\" sizes=\"(max-width: 411px) 100vw, 411px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4843dac mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"4843dac\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"mas-addons-heading-title show-line-no\">Sky-high stories to remember<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55ce72e elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"55ce72e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-da486aa elementor-invisible\" data-id=\"da486aa\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1762c07 mas-addons-sticky-no elementor-widget elementor-widget-image\" data-id=\"1762c07\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"640\" height=\"296\" src=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/view-from-the-shard-communications-training.webp\" class=\"attachment-full size-full wp-image-22599\" alt=\"view from the shard communications training\" srcset=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/view-from-the-shard-communications-training.webp 640w, https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/view-from-the-shard-communications-training-300x139.webp 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f0d996a\" data-id=\"f0d996a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90e8e68 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"90e8e68\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">View from the Shard: Communications Training<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09e279b mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"09e279b\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>City Academy was hired to lead Making an Impact and Storytelling workshops for <strong>The View from The Shard&#8217;s<\/strong> full Guest Ambassador team of 60 people. The team was divided into 3 groups with each group receiving two full days of <a href=\"https:\/\/www.city-academy.com\/business\/communication-skills\">custom communications training<\/a>.<\/p><p>The team thoroughly enjoyed the training and learned practical skills they could use both professionally and personally. Management noticed a real spike in customer engagement, staff morale and honed interpersonal skills as well as an increase in dwell time.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bb8eb9 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"2bb8eb9\" data-element_type=\"section\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dc2f9c1\" data-id=\"dc2f9c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d27a48 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"8d27a48\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">The Brief<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c98565 mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"9c98565\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Guest Ambassadors at <a href=\"https:\/\/www.theviewfromtheshard.com\/\" target=\"_blank\" rel=\"noopener\">The View from the Shard<\/a> work to host guests throughout their journey. Each of these employees has the opportunity to enhance the experience of visitors and \u201cbring the view to life\u201d. The team is comprised of a Commercial team and the ambassadors responsible for directing visitors and providing valued information to guests.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba828fe mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"ba828fe\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Our key objective was to develop confidence and practical soft skills for guest interaction \u2013 how to connect with an audience in a short space of time, tell stories tailored to suit and how to leave a lasting impact.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ec265ac\" data-id=\"ec265ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7ed090c elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"7ed090c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-16e146f\" data-id=\"16e146f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-251cb44 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-icon-box\" data-id=\"251cb44\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!-- box link  -->\n\t\t\t\t\t\t<!-- box link  -->\n\t\t<div class=\"mas-addons-feature-box-item mas-addons-feature-icon-left mas-addons-icon-position-\">\n\n\t\t\t\n\t\t\t<div class=\"mas-addons-feature-content-wrap\">\n\t\t\t\t<div class=\"mas-addons-feature-content\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"mas-addons-feature-title\">SERVICE<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<p>Making an Impact and Storytelling<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<!-- box link  -->\n\t\t\t\t\t<!-- box link  -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e1c8c mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-icon-box\" data-id=\"67e1c8c\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!-- box link  -->\n\t\t\t\t\t\t<!-- box link  -->\n\t\t<div class=\"mas-addons-feature-box-item mas-addons-feature-icon-left mas-addons-icon-position-\">\n\n\t\t\t\n\t\t\t<div class=\"mas-addons-feature-content-wrap\">\n\t\t\t\t<div class=\"mas-addons-feature-content\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"mas-addons-feature-title\">LOCATION<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<p>Client Office<br>(The Shard)<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<!-- box link  -->\n\t\t\t\t\t<!-- box link  -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c362d67 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-icon-box\" data-id=\"c362d67\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!-- box link  -->\n\t\t\t\t\t\t<!-- box link  -->\n\t\t<div class=\"mas-addons-feature-box-item mas-addons-feature-icon-left mas-addons-icon-position-\">\n\n\t\t\t\n\t\t\t<div class=\"mas-addons-feature-content-wrap\">\n\t\t\t\t<div class=\"mas-addons-feature-content\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"mas-addons-feature-title\">TARGET MARKET<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<p>Full Guest Ambassador team<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<!-- box link  -->\n\t\t\t\t\t<!-- box link  -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b67cbf2 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-icon-box\" data-id=\"b67cbf2\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!-- box link  -->\n\t\t\t\t\t\t<!-- box link  -->\n\t\t<div class=\"mas-addons-feature-box-item mas-addons-feature-icon-left mas-addons-icon-position-\">\n\n\t\t\t\n\t\t\t<div class=\"mas-addons-feature-content-wrap\">\n\t\t\t\t<div class=\"mas-addons-feature-content\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"mas-addons-feature-title\">TEAM SIZE<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<p>60<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<!-- box link  -->\n\t\t\t\t\t<!-- box link  -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f644750 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"f644750\" data-element_type=\"section\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f9124a2\" data-id=\"f9124a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e32407 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"7e32407\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">What Did We Do?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-788d7c8 mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"788d7c8\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After on-site observations and in close collaboration with the L&amp;D team, City Academy designed and delivered a tailor-made 2 day programme for 3 cohorts over a series of 8 weeks. For this business case study, meetings with management really helped shape the content ensuring it formed a valued and unique part of their wider training programme.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae54396 mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"ae54396\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Led by an expert voice and communication skills coach, the groups were put through their paces learning storytelling technique, body language and vocal skills and analysing the emotional journey of their customers.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec53bf mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"6ec53bf\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Our work with The View from the Shard continued after the training days as we ran two Management Day sessions with the Guest Ambassador\u2019s managers helping embed training and providing practical skills for assessing performance and keeping momentum.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5db2fb elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"b5db2fb\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-accf4e1\" data-id=\"accf4e1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-98019bf mas-addons-sticky-no elementor-widget elementor-widget-image\" data-id=\"98019bf\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"225\" height=\"225\" src=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/the-view-from-the-shard-training.webp\" class=\"attachment-large size-large wp-image-22606\" alt=\"the view from the shard training\" srcset=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/the-view-from-the-shard-training.webp 225w, https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/the-view-from-the-shard-training-150x150.webp 150w\" sizes=\"(max-width: 225px) 100vw, 225px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-de832ec\" data-id=\"de832ec\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-499ea34 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"499ea34\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"mas-addons-heading-title show-line-no\">\"We asked City Academy to provide a 2 day communications skills course, to sit within a wider training programme for our Guest Ambassador team. Our team need to be able to connect quickly with our guests, build excitement and tell the story of London in a variety of different environments and contexts.<br \/><br \/>The training was a lot of fun, delivering a useful blend of techniques and approaches. We had a lovely tutor; she read our business aims and the group dynamics perfectly, making adjustments to suit and keeping everyone included.<br \/><br \/>One of the nicest outcomes of the training was a renewed sense of teamwork and stronger working relationships.\"<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-08178e6 mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"08178e6\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Danny Codeso-Meakin<br \/><strong>Talent &amp; Development Manager, The View from The Shard<br \/><\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b54197 elementor-section-full_width elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"0b54197\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b56794\" data-id=\"3b56794\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-26254e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"26254e1\" data-element_type=\"section\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-16ecf8f\" data-id=\"16ecf8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7d2338 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"f7d2338\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">Find out more and request your free quote<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d71d5d6 mas-addons-sticky-no elementor-widget elementor-widget-mas-list-group\" data-id=\"d71d5d6\" data-element_type=\"widget\" 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0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"mas-list-group-text\">\n\t\t\t\t\t\t\t\t\t+44 (0)20 7042 8833\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"mas-list-group-item mas-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:business@city-academy.com\"   >\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"mas-list-group-icon no\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 64H48C21.49 64 0 85.49 0 112v288c0 26.51 21.49 48 48 48h416c26.51 0 48-21.49 48-48V112c0-26.51-21.49-48-48-48zm0 48v40.805c-22.422 18.259-58.168 46.651-134.587 106.49-16.841 13.247-50.201 45.072-73.413 44.701-23.208.375-56.579-31.459-73.413-44.701C106.18 199.465 70.425 171.067 48 152.805V112h416zM48 400V214.398c22.914 18.251 55.409 43.862 104.938 82.646 21.857 17.205 60.134 55.186 103.062 54.955 42.717.231 80.509-37.199 103.053-54.947 49.528-38.783 82.032-64.401 104.947-82.653V400H48z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"mas-list-group-text\">\n\t\t\t\t\t\t\t\t\tEmail us\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":22593,"template":"elementor_header_footer","class_list":["post-19824","customer_story","type-customer_story","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/customer_story\/19824","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/customer_story"}],"about":[{"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/types\/customer_story"}],"version-history":[{"count":5,"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/customer_story\/19824\/revisions"}],"predecessor-version":[{"id":22609,"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/customer_story\/19824\/revisions\/22609"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/media\/22593"}],"wp:attachment":[{"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/media?parent=19824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}