{"id":19956,"date":"2024-12-09T07:51:31","date_gmt":"2024-12-09T07:51:31","guid":{"rendered":"https:\/\/www.city-academy.com\/business\/?post_type=customer_story&#038;p=19956"},"modified":"2025-07-23T16:13:51","modified_gmt":"2025-07-23T15:13:51","slug":"fitness-first","status":"publish","type":"customer_story","link":"https:\/\/www.city-academy.com\/business\/our-clients\/fitness-first","title":{"rendered":"Fitness First"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"19956\" class=\"elementor elementor-19956\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5565da5 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"5565da5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-31e9b15\" data-id=\"31e9b15\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bc50c36 mas-addons-sticky-no elementor-widget elementor-widget-image\" data-id=\"bc50c36\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"289\" height=\"59\" src=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/fitness-first-case-study.webp\" class=\"attachment-large size-large wp-image-22704\" alt=\"fitness first case study\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19f1a90 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"19f1a90\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"mas-addons-heading-title show-line-no\">Rethinking the Visitor Journey<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-55ce72e elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"55ce72e\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-da486aa elementor-invisible\" data-id=\"da486aa\" data-element_type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInRight&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1762c07 mas-addons-sticky-no elementor-widget elementor-widget-image\" data-id=\"1762c07\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"640\" height=\"296\" src=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/fitness-first-communications-skills-training.webp\" class=\"attachment-full size-full wp-image-22708\" alt=\"fitness first communications skills training\" srcset=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/fitness-first-communications-skills-training.webp 640w, https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/fitness-first-communications-skills-training-300x139.webp 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f0d996a\" data-id=\"f0d996a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbb0d00 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"cbb0d00\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">Fitness First: A Fresh Approach To Training<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-09e279b mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"09e279b\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Fitness First were looking to equip a senior team with enhanced <a href=\"https:\/\/www.city-academy.com\/business\/communication-skills\">communication skills<\/a>. With a strong focus on tailored customer service, ultimate aims included increasing customer retention and engagement with guests.<\/p><p>As such, the company appointed a team of 16 individuals to bring about a cultural shift and motivate staff. A key objective was to ensure these individuals were confident in engaging customers on a personal level. Individuals should be able to read signals, adapt to different personalities, influence others and create real connection with guests.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bb8eb9 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"2bb8eb9\" data-element_type=\"section\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dc2f9c1\" data-id=\"dc2f9c1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d27a48 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"8d27a48\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">The Brief<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c98565 mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"9c98565\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.fitnessfirst.co.uk\/\" target=\"_blank\" rel=\"noopener\">Fitness First<\/a> approached City Academy to design and deliver a bespoke communication skills day in a theatrical venue.<\/p><p>To help the team find inspiring connections with guests and colleagues we proposed delivering a practical Storytelling workshop to provide the tools to use narrative to create a memorable impact. To help the team convey their personalities and ideas positively we recommended a course focused on <a href=\"https:\/\/www.city-academy.com\/business\/communication-skills\/presence-and-impact\">Presence and Impact<\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba828fe mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"ba828fe\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>City Academy divided the group of 16 into 2 to enhance the practical nature of the training. Two of our senior tutors delivered the full day programme at Sadler\u2019s Wells.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ec265ac\" data-id=\"ec265ac\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7ed090c elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"7ed090c\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-16e146f\" data-id=\"16e146f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-251cb44 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-icon-box\" data-id=\"251cb44\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!-- box link  -->\n\t\t\t\t\t\t<!-- box link  -->\n\t\t<div class=\"mas-addons-feature-box-item mas-addons-feature-icon-left mas-addons-icon-position-\">\n\n\t\t\t\n\t\t\t<div class=\"mas-addons-feature-content-wrap\">\n\t\t\t\t<div class=\"mas-addons-feature-content\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"mas-addons-feature-title\">SERVICE<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<p>Communication Skills<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<!-- box link  -->\n\t\t\t\t\t<!-- box link  -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67e1c8c mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-icon-box\" data-id=\"67e1c8c\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!-- box link  -->\n\t\t\t\t\t\t<!-- box link  -->\n\t\t<div class=\"mas-addons-feature-box-item mas-addons-feature-icon-left mas-addons-icon-position-\">\n\n\t\t\t\n\t\t\t<div class=\"mas-addons-feature-content-wrap\">\n\t\t\t\t<div class=\"mas-addons-feature-content\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"mas-addons-feature-title\">LOCATION<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<p>Sadler's Wells<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<!-- box link  -->\n\t\t\t\t\t<!-- box link  -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c362d67 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-icon-box\" data-id=\"c362d67\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!-- box link  -->\n\t\t\t\t\t\t<!-- box link  -->\n\t\t<div class=\"mas-addons-feature-box-item mas-addons-feature-icon-left mas-addons-icon-position-\">\n\n\t\t\t\n\t\t\t<div class=\"mas-addons-feature-content-wrap\">\n\t\t\t\t<div class=\"mas-addons-feature-content\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"mas-addons-feature-title\">TARGET MARKET<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<p>Senior Team<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<!-- box link  -->\n\t\t\t\t\t<!-- box link  -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b67cbf2 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-icon-box\" data-id=\"b67cbf2\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<!-- box link  -->\n\t\t\t\t\t\t<!-- box link  -->\n\t\t<div class=\"mas-addons-feature-box-item mas-addons-feature-icon-left mas-addons-icon-position-\">\n\n\t\t\t\n\t\t\t<div class=\"mas-addons-feature-content-wrap\">\n\t\t\t\t<div class=\"mas-addons-feature-content\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"mas-addons-feature-title\">TEAM SIZE<\/h4>\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t<p>16<\/p>\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t<!-- box link  -->\n\t\t\t\t\t<!-- box link  -->\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f644750 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"f644750\" data-element_type=\"section\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f9124a2\" data-id=\"f9124a2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7e32407 mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"7e32407\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">What Did We Do?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-788d7c8 mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"788d7c8\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>After on-site observations and in close collaboration with the L&amp;D team, City Academy designed and delivered a tailor-made 2 day programme for 3 cohorts over a series of 8 weeks. For this business case study, meetings with management really helped shape the content ensuring it formed a valued and unique part of their wider training programme.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae54396 mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"ae54396\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Led by an expert voice and communication skills coach, the groups were put through their paces learning storytelling technique, body language and vocal skills and analysing the emotional journey of their customers.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec53bf mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"6ec53bf\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Our work with The View from the Shard continued after the training days as we ran two Management Day sessions with the Guest Ambassador\u2019s managers helping embed training and providing practical skills for assessing performance and keeping momentum.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-19dbd7a elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"19dbd7a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-06858ff\" data-id=\"06858ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-21040ab mas-addons-sticky-no elementor-widget elementor-widget-image\" data-id=\"21040ab\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"319\" height=\"319\" src=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/fitness-first-training-review.png\" class=\"attachment-large size-large wp-image-22718\" alt=\"fitness first training review\" srcset=\"https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/fitness-first-training-review.png 319w, https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/fitness-first-training-review-300x300.png 300w, https:\/\/www.city-academy.com\/business\/wp-content\/uploads\/2024\/12\/fitness-first-training-review-150x150.png 150w\" sizes=\"(max-width: 319px) 100vw, 319px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f14fc6\" data-id=\"1f14fc6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e84fef0 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"e84fef0\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"mas-addons-heading-title show-line-no\">\u201cI didn\u2019t know what to expect from today but personally I think that was mind-blowing.\u201d<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-617ad52 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"617ad52\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"mas-addons-heading-title show-line-no\">\u201cReally powerful and very helpful.\u201d<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49b3408 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"49b3408\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"mas-addons-heading-title show-line-no\">\u201cWe talk internally about transferable skills and we can employ a lot of techniques here to deliver excellent service.\u201d<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1495699 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"1495699\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"mas-addons-heading-title show-line-no\">\u201cReally highlights why we need to develop stories, I didn\u2019t realise how important it was.\u201d<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4914450 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"4914450\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"mas-addons-heading-title show-line-no\"> \u201cAmazing tools and techniques, we are all really excited and passionate about them already and we can see the difference.\"<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20a1821 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"20a1821\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"mas-addons-heading-title show-line-no\"> \u201cI enjoyed the open, honest feedback throughout. 99% of the techniques we learnt are so relevant for what we do.\u201d<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-958559b elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"958559b\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p class=\"mas-addons-heading-title show-line-no\">\u201cBreaks things down into manageable chunks to really help shape the way you communicate.\u201d<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae922b mas-addons-sticky-no elementor-widget elementor-widget-text-editor\" data-id=\"1ae922b\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Fitness First Team<br \/><strong>Day Delegates<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b54197 elementor-section-full_width elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"0b54197\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b56794\" data-id=\"3b56794\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-26254e1 elementor-section-boxed elementor-section-height-default elementor-section-height-default mas-addons-sticky-no\" data-id=\"26254e1\" data-element_type=\"section\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-16ecf8f\" data-id=\"16ecf8f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f7d2338 elementor-widget__width-initial mas-addons-sticky-no elementor-widget elementor-widget-mas-addons-heading\" data-id=\"f7d2338\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-addons-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"mas-addons-heading-title show-line-no\">Find out more and request your free quote<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d71d5d6 mas-addons-sticky-no elementor-widget elementor-widget-mas-list-group\" data-id=\"d71d5d6\" data-element_type=\"widget\" data-settings=\"{&quot;mas_addons_sticky&quot;:&quot;no&quot;}\" data-widget_type=\"mas-list-group.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"mas-list-group\">\n\t\t\t<ul class=\"mas-list-group-wrapper layout_2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"mas-list-group-item mas-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:+44 (0)20 7042 8833\"   >\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"mas-list-group-icon no\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"mas-list-group-text\">\n\t\t\t\t\t\t\t\t\t+44 (0)20 7042 8833\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"mas-list-group-item mas-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"mailto:business@city-academy.com\"   >\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span 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us\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":22702,"template":"elementor_header_footer","class_list":["post-19956","customer_story","type-customer_story","status-publish","has-post-thumbnail","hentry"],"acf":[],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/customer_story\/19956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/customer_story"}],"about":[{"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/types\/customer_story"}],"version-history":[{"count":5,"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/customer_story\/19956\/revisions"}],"predecessor-version":[{"id":22721,"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/customer_story\/19956\/revisions\/22721"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/media\/22702"}],"wp:attachment":[{"href":"https:\/\/www.city-academy.com\/business\/wp-json\/wp\/v2\/media?parent=19956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}