City Academy is open for bookings and we have our Student Services on hand to help with any queries you might have.
Like most businesses, our planned schedule has been affected by Covid-19 and classes are not taking place during the government lockdown.
The physical and mental wellbeing of all our students and staff is of the greatest importance to us. As such no classes or courses will be taking place until 1st August 2020 at the earliest.
GUIDANCE ON COURSE BOOKINGS:
If you are registered on a course that starts before 1st August 2020
You will receive an email advising that, due to the lockdown, unfortunately your course will not be going ahead. There is no action you need to take and you will automatically receive credit to the full value of your course. To thank you for your support we will add a further 20% to the credit code. If, instead of credit, you require a refund, please reply to the email and we will process this for you.
For anyone who would like to make a new booking
Please know that you are able to book with 100% confidence. If the course you book is not able to go ahead you will be contacted directly in advance with as much notice as possible. Again, you will have flexible options to either transfer to another date, have your booking credited to your account or receive a full refund.
- Accepting course credit instead of a refund will help support City Academy through this difficult time.
- If you are uncertain about whether or not to book a particular date we recommend purchasing a voucher. We are currently offering 20% off all vouchers - simply select a voucher and use the code TAKETIME when purchasing online or over the phone. Any vouchers purchased before 31 July will have no expiry date.
As we tackle the impact of this crisis we are touched by the supportive messages we have received from our wonderful community of students. The genuine and heartfelt concern for each other and our staff as we try to protect those more vulnerable than ourselves has been overwhelming.
We look forward to getting back to the studios as soon as we can. Please register for our newsletter to receive the latest updates as our plans progress.
In the meantime, if you have any queries please email us on firstname.lastname@example.org.