Home›Booking Terms and Conditions Legal information Terms & Conditions Please read the following information carefully. Use the table of contents to move directly to a section. Jump to a section 01 General Information 1.1. These Terms and Conditions apply to all Courses offered by City Academy. Before booking a Course, Clients should read these Terms and Conditions carefully. If you do not agree to them, you must not book or use the Courses. By booking a Course, accepting an offer from City Academy to provide a Course, or accessing any Course, you confirm your acceptance of these Terms and Conditions. These Terms and Conditions are supplementary to City Academy’s General Terms, which remain a condition of membership of the Site and of accessing any Courses through the Site. 1.2. City Academy may amend these Terms and Conditions at any time by publishing the updated version on the Site. The version that applies to a Course will always be the version in force at the time the Course was booked or when an offer from City Academy to provide the Course was accepted. 02 Definitions 2.1. In these Terms and Conditions the following words shall have the following meanings, unless the context requires otherwise: BOOKING CONFIRMATIONCity Academy’s booking confirmation sent in accordance with clause 3.1 which will normally set out the details and timing of the Courses, the Venue and the Fees. CLIENTThe person who orders Courses or accepts an offer from City Academy to deliver the Courses. DISTANCE SELLING REGULATIONSConsumer Protection (Distance Selling) Regulations 2000. CITY ACADEMYCity Academy (Community) CIC, company number 12329361 whose registered address is Chancery Station House, 31-33 High Holborn, London, England, WC1V 6AX. FEE(S)The fee(s) payable by the Client for the relevant Courses as set out in the Booking Confirmation. GENERAL TERMSThe general terms and conditions to which Membership and use of the Site is subject as available on the Site from time to time. INTELLECTUAL PROPERTY RIGHTSIntellectual property rights including, for the avoidance of doubt, patents, copyright, performers rights, rights in databases, design rights, trade marks and trade names whether registered or unregistered and subsisting anywhere in the World. MEMBERSHIPMeans any registration by the Client with the Site and the connected right to use restricted areas of the Site (if any). ONLINE COURSE MATERIALSThe Course Materials made available by City Academy and accessible by Users via the Site in support of Courses provided at an offline Venue. SITEThe website located at www.city-academy.com and including the same located at such other domain names nominated by City Academy from time to time. TERMS AND CONDITIONSThese Terms and Conditions as varied by City Academy by posting the amended Terms and Conditions on the Site from time to time. TRAINERThe person providing the Courses on behalf of City Academy. COURSE MATERIALSAny materials and content provided by or on behalf of City Academy as part of the Courses including, without limitation, printed materials, computer disks, CD-ROMs, electronic documents and files and online course materials. USERAny and all persons who access the Site or Courses provided by City Academy. VENUEThe third party premises where the Courses are to be provided as indicated in the Booking Confirmation or such other venue which City Academy may indicate from time to time. VENUE PROVIDERThe person or organisation providing the Venue for the Courses on behalf of City Academy. VENUE TERMSThe terms and conditions of use of the Venue as set by the Venue Providers. 2.2. In these Terms and Conditions, unless the context requires otherwise: 2.2.1. Any reference to a clause is to the relevant clause of these Terms and Conditions. 2.2.2. Headings are included for convenience only and shall not affect the interpretation of these Terms and Conditions. 2.2.3. The singular includes the plural and vice versa. 2.2.4. Any gender includes the other gender. 2.2.5. Any reference to a statute, statutory provision, subordinate legislation, code or guideline is a reference to such as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation. 2.2.6. Any phrase introduced by the terms "including", "include", "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. 2.2.7. Any reference to "in writing" shall include email. 03 Formation of Contract 3.1. Courses can be booked online through the Course booking form on the Site. All Course bookings are subject to confirmation by City Academy, either by email and/or via the booking confirmation screen. 3.2. Regardless of any contract formed under Clause 3.1, access to and use of the Courses is conditional upon each User accepting and complying with these Terms and Conditions. The Client is responsible for ensuring that all Users accept and comply with these Terms and Conditions. 04 Terms and Conditions 4.1. In order to access the Online Course Materials, the Client and each User may be required to register with the Site and accept the General Terms. 4.2. These Terms and Conditions shall take precedence over any previous or conflicting terms and conditions published by City Academy or appearing on the Site. 4.3. Each Client warrants that they have the full right, power and authority to enter into and perform their obligations under these Terms and Conditions, and that they have not entered into any arrangement that conflicts with, restricts or impairs their ability to comply with these Terms and Conditions. 05 Fees and Payment 5.1. Fees are usually payable immediately online at the time of booking the Courses or by cheque, as indicated in the booking section of the Site. 5.2. Where Fees are paid by direct debit, the Client acknowledges and agrees that the Fees remain payable in full even if the Client subsequently cancels the Course (subject to Clause 6). In the event of cancellation, the Client must continue paying the Fees by direct debit or by an alternative payment method until all outstanding Fees have been paid in full. 5.3. Interest will be charged on any outstanding balance at the rate of 4% above the Bank of England base rate, calculated monthly on the outstanding amount until payment is received. 5.4. If the Client fails to pay any amount due (whether formally demanded or not), or otherwise breaches these Terms and Conditions, City Academy shall have the right to immediately terminate the Client’s access to the Site and the Courses, without prejudice to its right to recover all outstanding sums or exercise any other rights or remedies available to it. 06 Cancellation, Transfers, Refunds and Missed Classes Policy 6.1. If you are acting as a consumer, under the Distance Selling Regulations 2000, you have a statutory right to cancel any distance contract (as defined within the Regulations) within 7 days of the date of purchase as long as you have not yet accessed the relevant Courses. Accordingly, you may cancel any contract to purchase Courses during the period up until the relevant Courses are delivered (however, please note that where Courses involve development of bespoke Course Materials then preparation of said Course Materials shall constitute the beginning of the delivery of Courses) or the end of 7 days from the date of purchase, whichever is shorter ("Consumer Cancellation Period"). If you are acting as a consumer and validly cancel any contract for Courses within the Consumer Cancellation Period, City Academy shall refund to you the Fees paid for the relevant Courses. If you are acting as a consumer and cancel any contract for Courses outside the Consumer Cancellation Period, the Fees paid by you for the relevant Courses shall be non-refundable. 6.2. City Academy’s cancellation and refund policies vary based on the type of course or membership. Please review the relevant section below for details. Refunds can be requested in writing by emailing the team at info@city-academy.com or by requesting a refund via your student account. 1. Standard Courses (One-Day and Weekly Recurring Classes) If the Client wishes to cancel a Standard Course, City Academy will offer a full refund or credit if cancellation is made at least 72 hours before the start of the Course. Refunds will not be issued for cancellations made within 72 hours of the Course start time or for non-attendance. For cancellations made less than 72 hours before the start of the Course, City Academy will offer course credit instead. 2. Intensive Courses (5 Consecutive Days or Longer) For Intensive Courses, City Academy requires a minimum of 7 days' notice prior to the start date for cancellations. If cancellation is made at least 7 days in advance, City Academy will offer a full refund or course credit. If cancellation is made less than 7 days before the start of the Course, City Academy will not offer a refund. Instead, course credit may be provided at City Academy’s discretion. 3. Company Memberships (Deposit/Subscription-Based) For Company Memberships, including but not limited to Musical Theatre Company, Choirs and Dance Companies: Deposits are non-refundable under all circumstances. Subscription payments made for the month of service are non-refundable, even if cancellation occurs within the month the payment was made. Future subscription payments can be stopped by providing notice of cancellation before the next billing cycle. 6.3. Any future bookings made using the credit created from a cancellation will not be processed as a cash refund, regardless of the cancellation date. 6.4. If the date(s) of your Course are no longer suitable, please contact the office and we will transfer the booking to another date. There is no charge for transferring, but there is a maximum of three transfers for any booking. If you can no longer attend the future Course date(s) of the third transfer, please contact the office and we will provide you with course credit. 6.5. If a student is unable to attend a scheduled class, the missed class cannot be rescheduled or attended as a drop-in on a future date. However, as a gesture of goodwill and at the sole discretion of City Academy, the value of the missed class may be offered as course credit. This credit can be applied toward future bookings within a specified timeframe as determined by City Academy. To activate this policy, the student must provide notice to City Academy prior to the scheduled class they are unable to attend. Please note that this course credit is not guaranteed and cannot be refunded as cash. It is subject to review and approval by the Customer Service team. For any questions regarding this policy, or to inquire about course credit, please contact the Customer Service team directly. 07 Courses Services City Academy shall procure that the Courses are provided by the Trainers to the Clients at the Venues, subject to these Terms and Conditions. 7.1. City Academy will use reasonable endeavours to ensure that the Venue is the Venue indicated in the Booking Confirmation. Where this is not possible, City Academy reserves the right to use alternative Venue(s) or the services of other Venue Provider(s), provided that the Client is notified of any such changes as soon as reasonably possible. Any such change shall not constitute a breach of contract and shall not give the Client the right to terminate. 7.2. The Client acknowledges that the Venue Providers are separate legal entities from City Academy and that the Client’s use of the Venue(s) is subject to the Venue Terms, which are separate from these Terms and Conditions. The Client shall ensure that they, and any person attending the Courses on their behalf, comply with all applicable Venue Terms. 7.3. City Academy will use reasonable endeavours to ensure that the Venue Providers maintain adequate public liability insurance and other relevant insurance. However, City Academy disclaims all liability relating to the Venue. 7.4. The Client acknowledges that the Trainers are not employees of City Academy and that City Academy may, at its sole discretion, engage third parties to provide part or all of the Courses. 7.5. The Trainers do not represent City Academy. The views and opinions expressed by the Trainers are their own and are not necessarily those of City Academy. City Academy accepts no liability for any acts, omissions, statements or information provided by the Trainers. 7.6. City Academy will use reasonable endeavours to ensure that any individually named Trainer provides the relevant Course. Where this is not possible, City Academy reserves the right to appoint a suitable alternative Trainer, provided that the Client is notified as soon as reasonably possible. Any such change shall not constitute a breach of contract and shall not give the Client the right to terminate. 7.7. City Academy will use reasonable endeavours to ensure that the Courses take place on the agreed date(s), time(s) and at the agreed Venue. Where this is not possible, City Academy reserves the right to alter the date(s) and/or time(s), provided that the Client is notified as soon as reasonably possible. Any such change shall not constitute a breach of contract and shall not give the Client the right to terminate. 7.8. City Academy grants the Client a non-exclusive, worldwide licence for the duration of the Client’s Membership (if any) to download, store, reproduce, transmit, display, copy and provide access to the Online Course Materials only to Users attending the relevant Courses and only within the Client’s organisation for non-commercial purposes. 7.9. The Client shall not alter or remove any copyright notices or other notices indicating rights in the Course Materials. 7.10. For the avoidance of doubt, the licence granted in Clause 7.8 does not permit the Client to undertake any of the activities listed below without the prior written consent of City Academy. 7.11. Transfer the licence granted under Clause 7.8. 7.12. Download, store, reproduce, transmit, display (including on any intranet or extranet site), copy, sell, publish, distribute, provide access to or otherwise use the Course Materials for any purpose other than those permitted under Clause 7.8. 7.13. Sub-license, rent, lease, transfer or assign any Intellectual Property Rights in the Course Materials to any other person, or attempt to do so. 7.14. Disclose the Course Materials, either in whole or in part, to any third party, including any associated or affiliated company. 7.15. Commercially exploit any part of the Course Materials. 7.16. Use the Course Materials for any unlawful purpose. 7.17. Without prejudice to the generality of Clause 7.1, the Client acknowledges and accepts that there may be technical downtime or errors relating to the provision of Online Course Materials. Such downtime or errors may prevent Users from accessing the Site, Courses or Online Course Materials. City Academy shall not be liable where access is delayed, prevented or displayed incorrectly due to causes beyond its reasonable control, including server downtime or technical errors. 7.18. Although City Academy believes the Course Materials to be accurate, complete and current, all Course Materials are provided on an "as is" basis to the fullest extent permitted by law. City Academy disclaims all warranties relating to the Course Materials. No advice or information provided by City Academy or its employees, agents, contractors or suppliers shall create any warranty. It is the Client’s responsibility to verify any information before relying upon it. Course Materials may also contain technical inaccuracies or typographical errors, and City Academy reserves the right to make changes to the Course Materials at any time. 08 Your Information 8.1. "Your Information" is defined as any information you provide to City Academy when registering with the Site, ordering Courses, or during the arrangement, organisation and preparation of Courses or Course Materials. 8.2. Your Information and conduct (or any items listed therein) shall not: 8.2.1. Be false, inaccurate or misleading. 8.2.2. Be fraudulent or involve the sale of counterfeit or stolen items. 8.2.3. Infringe any third party's Intellectual Property Rights or other proprietary rights, or rights of publicity or privacy. 8.2.4. Violate any law, statute, ordinance or regulation (including, without limitation, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising). 8.2.5. Be defamatory, trade libellous, unlawfully threatening or unlawfully harassing. 8.2.6. Be obscene, blasphemous, contain any pornography (including, without limitation, child pornography) or other legally restricted material. 8.2.7. Contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. 8.2.8. Create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers. 8.2.9. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or organisation. 8.2.10. To enable City Academy to use Your Information supplied, such that we are not violating any rights you might have in that information, you agree to grant City Academy a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence, together with the right to sub-license (through multiple tiers), to use the Intellectual Property Rights you have in Your Information, in any media now known or developed in the future. City Academy will only use Your Information in accordance with the Privacy Policy of the Site. 09 Termination 9.1. Without limiting other remedies, City Academy may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate any contract for Courses and refuse to provide the Courses to you if: 9.1.1. You breach these Terms and Conditions or the General Terms. 9.1.2. City Academy is unable to verify or authenticate any information you provide to us. 9.1.3. City Academy believes that your actions may cause legal liability for you, our members or us. 9.1.4. You have a receiver, administrator or administrative receiver appointed over all or a substantial part of your assets, or are the subject of any petition for winding up which is not promptly dismissed, or issue any notice in connection with the passing of any resolution by your shareholders for your winding up, or are otherwise the subject of bankruptcy proceedings, or enter into an arrangement with your creditors generally, or are otherwise unable to pay your debts as they fall due, or otherwise cease trading, or if anything analogous occurs in a foreign jurisdiction. 10 Liability Limit 10.1. Nothing in these Terms and Conditions is intended to limit or exclude any liability on the part of City Academy for fraud or for negligence causing death or personal injury or where and to the extent that applicable law prohibits such exclusion or limitation. 10.2. Subject to Clause 10.1 above, in no event shall City Academy or its suppliers be liable in contract, tort (including negligence), statutory duty, pre-contract or other representations (other than fraudulent misrepresentations) or otherwise arising out of or in connection with these Terms and Conditions for: (a) Direct, consequential, indirect or special loss or damage. (b) Any loss of goodwill or reputation. (c) Any economic losses (including loss of revenues, profits, contracts, business or anticipated savings). In each case, whether advised of the possibility of such loss or damage and however incurred, including as a result of negligence arising out of or in connection with the Site or Courses. 10.3. Subject to Clause 10.1 above, our liability in relation to the provision of Courses as per the relevant Booking Confirmation pursuant to Clause 3.1 shall be limited to a sum equal to the amount paid to us for the Courses in question or £100, whichever is greater. City Academy shall not be liable for any loss of or damage to any images or text provided to us by you when submitting any booking for Courses, whether online or otherwise. 11 Indemnity 11.1. You agree to indemnify (and to keep indemnified) on demand, defend and hold harmless City Academy and its subsidiaries, affiliates, officers, directors, agents and employees from and against any claim, demand, liability, cost, damage or loss it may incur, including legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents incorporated by reference, or your violation of any law or the rights of a third party. 12 No Agency 12.1. You agree that you and City Academy are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by these Terms and Conditions or by your purchase of any Courses. 13 Notices 13.1. All notices required to be served on City Academy shall be sent to the contact address stated in Clause 1 or to the email address of City Academy as set out in Clause 1 or as otherwise notified on the Site from time to time for such purpose. 13.2. All notices required to be served by City Academy shall be sent to the relevant contact email address supplied to City Academy by the Client or as notified by the Client from time to time for such purpose. 14 General 14.1. Entire Agreement Each party confirms that these Terms and Conditions and any document incorporated by reference set out all of the terms governing the provision of Courses to the Client and that they take priority over all previous agreements, arrangements and understandings between them relating to the subject matter of the Courses. The Client confirms that it has not relied upon any statement, representation or understanding that is not an express term and shall not have any remedy in respect of any statement, representation or understanding which is not an express term unless made fraudulently. 14.2. Waiver No failure or delay by any party in exercising any right, power or remedy under these Terms and Conditions will operate as a waiver of that or any other right, power or remedy, nor will any single or partial exercise by either party of any right, power or remedy preclude any further exercise of any other right, power or remedy. 14.3. Severance To the extent that any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision shall be deemed not to be part of these Terms and Conditions. It shall not affect the validity, lawfulness or enforceability of the remainder of these Terms and Conditions, nor shall it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction. 14.4. Force Majeure A party will not be liable for any failure or delay in performing its obligations under these Terms and Conditions to the extent that this failure is the result of any cause or circumstance beyond the reasonable control of that party, including acts of God, war, civil commotion or industrial dispute, and that failure could not have been prevented or overcome by that party acting reasonably and prudently. If either party is prevented from performing its obligations for a period exceeding three (3) months, the other party may terminate any agreement for the provision of Courses immediately by giving written notice. 14.5. Rights of Third Parties Nothing in these Terms and Conditions shall create or confer any rights or other benefits, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, in favour of any person other than the parties to these Terms and Conditions. 14.6. Further Assurance Each party shall, at the cost and expense of the other party, use all reasonable endeavours to do all such further acts and things and execute or procure the execution of all such other documents as that party may from time to time reasonably require for the purpose of giving that party the full benefit of the assets, rights and benefits to be transferred to the other party under these Terms and Conditions. 14.7. Governing Law These Terms and Conditions and every agreement for the provision of Courses shall be governed in all respects by English law, as if the contract was wholly entered into and wholly performed within England. The parties hereby submit to the exclusive jurisdiction of the English courts. 15 City Academy CCTV Purpose Policy Policy Title: Purpose of CCTV UsagePolicy Number: CCTV01 Effective Date: 23.12.24Review Date: 30.06.25 15.1. Policy Statement The purpose of this policy is to clearly outline the objectives and principles guiding the use of Closed-Circuit Television (CCTV) within the premises of City Academy – 10 Herbal Hill. The system is deployed in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018, ensuring that personal data is collected and used responsibly. 15.2. Scope This policy applies to: All employees, students, visitors and contractors accessing the premises. All areas monitored by CCTV cameras, excluding private spaces such as bathrooms and studios. 15.3. Objectives The use of CCTV at City Academy – 10 Herbal Hill is aimed at achieving the following objectives: 1. Security of Individuals and Property To enhance the safety and security of all occupants, including employees, students and visitors. To deter and detect potential criminal activity such as theft, vandalism or unauthorised access. 2. Crime Prevention and Detection To assist law enforcement agencies in the investigation of criminal activity where necessary. To provide evidence in the event of security or criminal incidents. 3. Operational Safety To monitor and ensure compliance with safety and security protocols. To protect organisational property and sensitive information from potential breaches. 4. Assistance in Emergencies To provide visual aid during emergency situations to facilitate response and evacuation. 15.4. Legal Basis for CCTV Use The operation of CCTV at City Academy – 10 Herbal Hill is based on the legitimate interests of maintaining a secure and safe environment. It is proportional and necessary to achieve the stated objectives without infringing on individual privacy rights. 15.5. Key Principles 1. Transparency Clear signage is displayed at all entrances and monitored areas to inform individuals of CCTV use. The organisation’s Privacy Notice provides detailed information about the purpose of CCTV usage and the rights of individuals. 2. Proportionality CCTV will only be installed in areas where its use is justified and necessary. The system will not monitor private spaces or be used for purposes other than those stated. 3. Data Minimisation Footage is recorded and retained only for as long as necessary to fulfil the stated purposes, in line with the organisation’s retention policy. 4. Secure Management Access to CCTV footage is strictly limited to authorised personnel. Footage is stored securely locally to prevent unauthorised access or data breaches for a maximum of 24 hours. 5. Compliance with Privacy Laws The organisation will adhere to GDPR and other applicable data protection laws, ensuring individual rights are respected. 15.6. Responsibilities Data Controller Kim Bedi is responsible for overseeing CCTV operations and ensuring compliance with this policy. 15.7. Rights of Individuals Individuals have the right to: Request access to their personal data recorded on CCTV (Subject Access Request). Raise concerns or complaints regarding CCTV usage or data handling. Request deletion of data in specific circumstances, as outlined by GDPR. 15.8. Policy Review This policy will be reviewed regularly or whenever significant changes are made to the CCTV system, relevant laws or organisational objectives. Contact Information For further enquiries or concerns regarding this policy or CCTV usage, please contact: Kim BediEmail: kim@city-academy.com ↑ Back to top
01 General Information 1.1. These Terms and Conditions apply to all Courses offered by City Academy. Before booking a Course, Clients should read these Terms and Conditions carefully. If you do not agree to them, you must not book or use the Courses. By booking a Course, accepting an offer from City Academy to provide a Course, or accessing any Course, you confirm your acceptance of these Terms and Conditions. These Terms and Conditions are supplementary to City Academy’s General Terms, which remain a condition of membership of the Site and of accessing any Courses through the Site. 1.2. City Academy may amend these Terms and Conditions at any time by publishing the updated version on the Site. The version that applies to a Course will always be the version in force at the time the Course was booked or when an offer from City Academy to provide the Course was accepted.
02 Definitions 2.1. In these Terms and Conditions the following words shall have the following meanings, unless the context requires otherwise: BOOKING CONFIRMATIONCity Academy’s booking confirmation sent in accordance with clause 3.1 which will normally set out the details and timing of the Courses, the Venue and the Fees. CLIENTThe person who orders Courses or accepts an offer from City Academy to deliver the Courses. DISTANCE SELLING REGULATIONSConsumer Protection (Distance Selling) Regulations 2000. CITY ACADEMYCity Academy (Community) CIC, company number 12329361 whose registered address is Chancery Station House, 31-33 High Holborn, London, England, WC1V 6AX. FEE(S)The fee(s) payable by the Client for the relevant Courses as set out in the Booking Confirmation. GENERAL TERMSThe general terms and conditions to which Membership and use of the Site is subject as available on the Site from time to time. INTELLECTUAL PROPERTY RIGHTSIntellectual property rights including, for the avoidance of doubt, patents, copyright, performers rights, rights in databases, design rights, trade marks and trade names whether registered or unregistered and subsisting anywhere in the World. MEMBERSHIPMeans any registration by the Client with the Site and the connected right to use restricted areas of the Site (if any). ONLINE COURSE MATERIALSThe Course Materials made available by City Academy and accessible by Users via the Site in support of Courses provided at an offline Venue. SITEThe website located at www.city-academy.com and including the same located at such other domain names nominated by City Academy from time to time. TERMS AND CONDITIONSThese Terms and Conditions as varied by City Academy by posting the amended Terms and Conditions on the Site from time to time. TRAINERThe person providing the Courses on behalf of City Academy. COURSE MATERIALSAny materials and content provided by or on behalf of City Academy as part of the Courses including, without limitation, printed materials, computer disks, CD-ROMs, electronic documents and files and online course materials. USERAny and all persons who access the Site or Courses provided by City Academy. VENUEThe third party premises where the Courses are to be provided as indicated in the Booking Confirmation or such other venue which City Academy may indicate from time to time. VENUE PROVIDERThe person or organisation providing the Venue for the Courses on behalf of City Academy. VENUE TERMSThe terms and conditions of use of the Venue as set by the Venue Providers. 2.2. In these Terms and Conditions, unless the context requires otherwise: 2.2.1. Any reference to a clause is to the relevant clause of these Terms and Conditions. 2.2.2. Headings are included for convenience only and shall not affect the interpretation of these Terms and Conditions. 2.2.3. The singular includes the plural and vice versa. 2.2.4. Any gender includes the other gender. 2.2.5. Any reference to a statute, statutory provision, subordinate legislation, code or guideline is a reference to such as amended and in force from time to time and to any legislation which re-enacts or consolidates (with or without modification) any such legislation. 2.2.6. Any phrase introduced by the terms "including", "include", "in particular" or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. 2.2.7. Any reference to "in writing" shall include email.
03 Formation of Contract 3.1. Courses can be booked online through the Course booking form on the Site. All Course bookings are subject to confirmation by City Academy, either by email and/or via the booking confirmation screen. 3.2. Regardless of any contract formed under Clause 3.1, access to and use of the Courses is conditional upon each User accepting and complying with these Terms and Conditions. The Client is responsible for ensuring that all Users accept and comply with these Terms and Conditions.
04 Terms and Conditions 4.1. In order to access the Online Course Materials, the Client and each User may be required to register with the Site and accept the General Terms. 4.2. These Terms and Conditions shall take precedence over any previous or conflicting terms and conditions published by City Academy or appearing on the Site. 4.3. Each Client warrants that they have the full right, power and authority to enter into and perform their obligations under these Terms and Conditions, and that they have not entered into any arrangement that conflicts with, restricts or impairs their ability to comply with these Terms and Conditions.
05 Fees and Payment 5.1. Fees are usually payable immediately online at the time of booking the Courses or by cheque, as indicated in the booking section of the Site. 5.2. Where Fees are paid by direct debit, the Client acknowledges and agrees that the Fees remain payable in full even if the Client subsequently cancels the Course (subject to Clause 6). In the event of cancellation, the Client must continue paying the Fees by direct debit or by an alternative payment method until all outstanding Fees have been paid in full. 5.3. Interest will be charged on any outstanding balance at the rate of 4% above the Bank of England base rate, calculated monthly on the outstanding amount until payment is received. 5.4. If the Client fails to pay any amount due (whether formally demanded or not), or otherwise breaches these Terms and Conditions, City Academy shall have the right to immediately terminate the Client’s access to the Site and the Courses, without prejudice to its right to recover all outstanding sums or exercise any other rights or remedies available to it.
06 Cancellation, Transfers, Refunds and Missed Classes Policy 6.1. If you are acting as a consumer, under the Distance Selling Regulations 2000, you have a statutory right to cancel any distance contract (as defined within the Regulations) within 7 days of the date of purchase as long as you have not yet accessed the relevant Courses. Accordingly, you may cancel any contract to purchase Courses during the period up until the relevant Courses are delivered (however, please note that where Courses involve development of bespoke Course Materials then preparation of said Course Materials shall constitute the beginning of the delivery of Courses) or the end of 7 days from the date of purchase, whichever is shorter ("Consumer Cancellation Period"). If you are acting as a consumer and validly cancel any contract for Courses within the Consumer Cancellation Period, City Academy shall refund to you the Fees paid for the relevant Courses. If you are acting as a consumer and cancel any contract for Courses outside the Consumer Cancellation Period, the Fees paid by you for the relevant Courses shall be non-refundable. 6.2. City Academy’s cancellation and refund policies vary based on the type of course or membership. Please review the relevant section below for details. Refunds can be requested in writing by emailing the team at info@city-academy.com or by requesting a refund via your student account. 1. Standard Courses (One-Day and Weekly Recurring Classes) If the Client wishes to cancel a Standard Course, City Academy will offer a full refund or credit if cancellation is made at least 72 hours before the start of the Course. Refunds will not be issued for cancellations made within 72 hours of the Course start time or for non-attendance. For cancellations made less than 72 hours before the start of the Course, City Academy will offer course credit instead. 2. Intensive Courses (5 Consecutive Days or Longer) For Intensive Courses, City Academy requires a minimum of 7 days' notice prior to the start date for cancellations. If cancellation is made at least 7 days in advance, City Academy will offer a full refund or course credit. If cancellation is made less than 7 days before the start of the Course, City Academy will not offer a refund. Instead, course credit may be provided at City Academy’s discretion. 3. Company Memberships (Deposit/Subscription-Based) For Company Memberships, including but not limited to Musical Theatre Company, Choirs and Dance Companies: Deposits are non-refundable under all circumstances. Subscription payments made for the month of service are non-refundable, even if cancellation occurs within the month the payment was made. Future subscription payments can be stopped by providing notice of cancellation before the next billing cycle. 6.3. Any future bookings made using the credit created from a cancellation will not be processed as a cash refund, regardless of the cancellation date. 6.4. If the date(s) of your Course are no longer suitable, please contact the office and we will transfer the booking to another date. There is no charge for transferring, but there is a maximum of three transfers for any booking. If you can no longer attend the future Course date(s) of the third transfer, please contact the office and we will provide you with course credit. 6.5. If a student is unable to attend a scheduled class, the missed class cannot be rescheduled or attended as a drop-in on a future date. However, as a gesture of goodwill and at the sole discretion of City Academy, the value of the missed class may be offered as course credit. This credit can be applied toward future bookings within a specified timeframe as determined by City Academy. To activate this policy, the student must provide notice to City Academy prior to the scheduled class they are unable to attend. Please note that this course credit is not guaranteed and cannot be refunded as cash. It is subject to review and approval by the Customer Service team. For any questions regarding this policy, or to inquire about course credit, please contact the Customer Service team directly.
07 Courses Services City Academy shall procure that the Courses are provided by the Trainers to the Clients at the Venues, subject to these Terms and Conditions. 7.1. City Academy will use reasonable endeavours to ensure that the Venue is the Venue indicated in the Booking Confirmation. Where this is not possible, City Academy reserves the right to use alternative Venue(s) or the services of other Venue Provider(s), provided that the Client is notified of any such changes as soon as reasonably possible. Any such change shall not constitute a breach of contract and shall not give the Client the right to terminate. 7.2. The Client acknowledges that the Venue Providers are separate legal entities from City Academy and that the Client’s use of the Venue(s) is subject to the Venue Terms, which are separate from these Terms and Conditions. The Client shall ensure that they, and any person attending the Courses on their behalf, comply with all applicable Venue Terms. 7.3. City Academy will use reasonable endeavours to ensure that the Venue Providers maintain adequate public liability insurance and other relevant insurance. However, City Academy disclaims all liability relating to the Venue. 7.4. The Client acknowledges that the Trainers are not employees of City Academy and that City Academy may, at its sole discretion, engage third parties to provide part or all of the Courses. 7.5. The Trainers do not represent City Academy. The views and opinions expressed by the Trainers are their own and are not necessarily those of City Academy. City Academy accepts no liability for any acts, omissions, statements or information provided by the Trainers. 7.6. City Academy will use reasonable endeavours to ensure that any individually named Trainer provides the relevant Course. Where this is not possible, City Academy reserves the right to appoint a suitable alternative Trainer, provided that the Client is notified as soon as reasonably possible. Any such change shall not constitute a breach of contract and shall not give the Client the right to terminate. 7.7. City Academy will use reasonable endeavours to ensure that the Courses take place on the agreed date(s), time(s) and at the agreed Venue. Where this is not possible, City Academy reserves the right to alter the date(s) and/or time(s), provided that the Client is notified as soon as reasonably possible. Any such change shall not constitute a breach of contract and shall not give the Client the right to terminate. 7.8. City Academy grants the Client a non-exclusive, worldwide licence for the duration of the Client’s Membership (if any) to download, store, reproduce, transmit, display, copy and provide access to the Online Course Materials only to Users attending the relevant Courses and only within the Client’s organisation for non-commercial purposes. 7.9. The Client shall not alter or remove any copyright notices or other notices indicating rights in the Course Materials. 7.10. For the avoidance of doubt, the licence granted in Clause 7.8 does not permit the Client to undertake any of the activities listed below without the prior written consent of City Academy. 7.11. Transfer the licence granted under Clause 7.8. 7.12. Download, store, reproduce, transmit, display (including on any intranet or extranet site), copy, sell, publish, distribute, provide access to or otherwise use the Course Materials for any purpose other than those permitted under Clause 7.8. 7.13. Sub-license, rent, lease, transfer or assign any Intellectual Property Rights in the Course Materials to any other person, or attempt to do so. 7.14. Disclose the Course Materials, either in whole or in part, to any third party, including any associated or affiliated company. 7.15. Commercially exploit any part of the Course Materials. 7.16. Use the Course Materials for any unlawful purpose. 7.17. Without prejudice to the generality of Clause 7.1, the Client acknowledges and accepts that there may be technical downtime or errors relating to the provision of Online Course Materials. Such downtime or errors may prevent Users from accessing the Site, Courses or Online Course Materials. City Academy shall not be liable where access is delayed, prevented or displayed incorrectly due to causes beyond its reasonable control, including server downtime or technical errors. 7.18. Although City Academy believes the Course Materials to be accurate, complete and current, all Course Materials are provided on an "as is" basis to the fullest extent permitted by law. City Academy disclaims all warranties relating to the Course Materials. No advice or information provided by City Academy or its employees, agents, contractors or suppliers shall create any warranty. It is the Client’s responsibility to verify any information before relying upon it. Course Materials may also contain technical inaccuracies or typographical errors, and City Academy reserves the right to make changes to the Course Materials at any time.
08 Your Information 8.1. "Your Information" is defined as any information you provide to City Academy when registering with the Site, ordering Courses, or during the arrangement, organisation and preparation of Courses or Course Materials. 8.2. Your Information and conduct (or any items listed therein) shall not: 8.2.1. Be false, inaccurate or misleading. 8.2.2. Be fraudulent or involve the sale of counterfeit or stolen items. 8.2.3. Infringe any third party's Intellectual Property Rights or other proprietary rights, or rights of publicity or privacy. 8.2.4. Violate any law, statute, ordinance or regulation (including, without limitation, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising). 8.2.5. Be defamatory, trade libellous, unlawfully threatening or unlawfully harassing. 8.2.6. Be obscene, blasphemous, contain any pornography (including, without limitation, child pornography) or other legally restricted material. 8.2.7. Contain any viruses, Trojan horses, worms, time bombs, cancelbots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. 8.2.8. Create liability for us or cause us to lose (in whole or in part) the services of our ISPs or other suppliers. 8.2.9. Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with any person or organisation. 8.2.10. To enable City Academy to use Your Information supplied, such that we are not violating any rights you might have in that information, you agree to grant City Academy a non-exclusive, worldwide, perpetual, irrevocable, royalty-free licence, together with the right to sub-license (through multiple tiers), to use the Intellectual Property Rights you have in Your Information, in any media now known or developed in the future. City Academy will only use Your Information in accordance with the Privacy Policy of the Site.
09 Termination 9.1. Without limiting other remedies, City Academy may immediately issue a warning, temporarily suspend, indefinitely suspend or terminate any contract for Courses and refuse to provide the Courses to you if: 9.1.1. You breach these Terms and Conditions or the General Terms. 9.1.2. City Academy is unable to verify or authenticate any information you provide to us. 9.1.3. City Academy believes that your actions may cause legal liability for you, our members or us. 9.1.4. You have a receiver, administrator or administrative receiver appointed over all or a substantial part of your assets, or are the subject of any petition for winding up which is not promptly dismissed, or issue any notice in connection with the passing of any resolution by your shareholders for your winding up, or are otherwise the subject of bankruptcy proceedings, or enter into an arrangement with your creditors generally, or are otherwise unable to pay your debts as they fall due, or otherwise cease trading, or if anything analogous occurs in a foreign jurisdiction.
10 Liability Limit 10.1. Nothing in these Terms and Conditions is intended to limit or exclude any liability on the part of City Academy for fraud or for negligence causing death or personal injury or where and to the extent that applicable law prohibits such exclusion or limitation. 10.2. Subject to Clause 10.1 above, in no event shall City Academy or its suppliers be liable in contract, tort (including negligence), statutory duty, pre-contract or other representations (other than fraudulent misrepresentations) or otherwise arising out of or in connection with these Terms and Conditions for: (a) Direct, consequential, indirect or special loss or damage. (b) Any loss of goodwill or reputation. (c) Any economic losses (including loss of revenues, profits, contracts, business or anticipated savings). In each case, whether advised of the possibility of such loss or damage and however incurred, including as a result of negligence arising out of or in connection with the Site or Courses. 10.3. Subject to Clause 10.1 above, our liability in relation to the provision of Courses as per the relevant Booking Confirmation pursuant to Clause 3.1 shall be limited to a sum equal to the amount paid to us for the Courses in question or £100, whichever is greater. City Academy shall not be liable for any loss of or damage to any images or text provided to us by you when submitting any booking for Courses, whether online or otherwise.
11 Indemnity 11.1. You agree to indemnify (and to keep indemnified) on demand, defend and hold harmless City Academy and its subsidiaries, affiliates, officers, directors, agents and employees from and against any claim, demand, liability, cost, damage or loss it may incur, including legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or the documents incorporated by reference, or your violation of any law or the rights of a third party.
12 No Agency 12.1. You agree that you and City Academy are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by these Terms and Conditions or by your purchase of any Courses.
13 Notices 13.1. All notices required to be served on City Academy shall be sent to the contact address stated in Clause 1 or to the email address of City Academy as set out in Clause 1 or as otherwise notified on the Site from time to time for such purpose. 13.2. All notices required to be served by City Academy shall be sent to the relevant contact email address supplied to City Academy by the Client or as notified by the Client from time to time for such purpose.
14 General 14.1. Entire Agreement Each party confirms that these Terms and Conditions and any document incorporated by reference set out all of the terms governing the provision of Courses to the Client and that they take priority over all previous agreements, arrangements and understandings between them relating to the subject matter of the Courses. The Client confirms that it has not relied upon any statement, representation or understanding that is not an express term and shall not have any remedy in respect of any statement, representation or understanding which is not an express term unless made fraudulently. 14.2. Waiver No failure or delay by any party in exercising any right, power or remedy under these Terms and Conditions will operate as a waiver of that or any other right, power or remedy, nor will any single or partial exercise by either party of any right, power or remedy preclude any further exercise of any other right, power or remedy. 14.3. Severance To the extent that any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction, that provision shall be deemed not to be part of these Terms and Conditions. It shall not affect the validity, lawfulness or enforceability of the remainder of these Terms and Conditions, nor shall it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction. 14.4. Force Majeure A party will not be liable for any failure or delay in performing its obligations under these Terms and Conditions to the extent that this failure is the result of any cause or circumstance beyond the reasonable control of that party, including acts of God, war, civil commotion or industrial dispute, and that failure could not have been prevented or overcome by that party acting reasonably and prudently. If either party is prevented from performing its obligations for a period exceeding three (3) months, the other party may terminate any agreement for the provision of Courses immediately by giving written notice. 14.5. Rights of Third Parties Nothing in these Terms and Conditions shall create or confer any rights or other benefits, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise, in favour of any person other than the parties to these Terms and Conditions. 14.6. Further Assurance Each party shall, at the cost and expense of the other party, use all reasonable endeavours to do all such further acts and things and execute or procure the execution of all such other documents as that party may from time to time reasonably require for the purpose of giving that party the full benefit of the assets, rights and benefits to be transferred to the other party under these Terms and Conditions. 14.7. Governing Law These Terms and Conditions and every agreement for the provision of Courses shall be governed in all respects by English law, as if the contract was wholly entered into and wholly performed within England. The parties hereby submit to the exclusive jurisdiction of the English courts.
15 City Academy CCTV Purpose Policy Policy Title: Purpose of CCTV UsagePolicy Number: CCTV01 Effective Date: 23.12.24Review Date: 30.06.25 15.1. Policy Statement The purpose of this policy is to clearly outline the objectives and principles guiding the use of Closed-Circuit Television (CCTV) within the premises of City Academy – 10 Herbal Hill. The system is deployed in compliance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018, ensuring that personal data is collected and used responsibly. 15.2. Scope This policy applies to: All employees, students, visitors and contractors accessing the premises. All areas monitored by CCTV cameras, excluding private spaces such as bathrooms and studios. 15.3. Objectives The use of CCTV at City Academy – 10 Herbal Hill is aimed at achieving the following objectives: 1. Security of Individuals and Property To enhance the safety and security of all occupants, including employees, students and visitors. To deter and detect potential criminal activity such as theft, vandalism or unauthorised access. 2. Crime Prevention and Detection To assist law enforcement agencies in the investigation of criminal activity where necessary. To provide evidence in the event of security or criminal incidents. 3. Operational Safety To monitor and ensure compliance with safety and security protocols. To protect organisational property and sensitive information from potential breaches. 4. Assistance in Emergencies To provide visual aid during emergency situations to facilitate response and evacuation. 15.4. Legal Basis for CCTV Use The operation of CCTV at City Academy – 10 Herbal Hill is based on the legitimate interests of maintaining a secure and safe environment. It is proportional and necessary to achieve the stated objectives without infringing on individual privacy rights. 15.5. Key Principles 1. Transparency Clear signage is displayed at all entrances and monitored areas to inform individuals of CCTV use. The organisation’s Privacy Notice provides detailed information about the purpose of CCTV usage and the rights of individuals. 2. Proportionality CCTV will only be installed in areas where its use is justified and necessary. The system will not monitor private spaces or be used for purposes other than those stated. 3. Data Minimisation Footage is recorded and retained only for as long as necessary to fulfil the stated purposes, in line with the organisation’s retention policy. 4. Secure Management Access to CCTV footage is strictly limited to authorised personnel. Footage is stored securely locally to prevent unauthorised access or data breaches for a maximum of 24 hours. 5. Compliance with Privacy Laws The organisation will adhere to GDPR and other applicable data protection laws, ensuring individual rights are respected. 15.6. Responsibilities Data Controller Kim Bedi is responsible for overseeing CCTV operations and ensuring compliance with this policy. 15.7. Rights of Individuals Individuals have the right to: Request access to their personal data recorded on CCTV (Subject Access Request). Raise concerns or complaints regarding CCTV usage or data handling. Request deletion of data in specific circumstances, as outlined by GDPR. 15.8. Policy Review This policy will be reviewed regularly or whenever significant changes are made to the CCTV system, relevant laws or organisational objectives. Contact Information For further enquiries or concerns regarding this policy or CCTV usage, please contact: Kim BediEmail: kim@city-academy.com
